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Hutchinson Antivibration


Supplier Quality Manual


HAVS, in an effort to provide information to our suppliers relative to the need for developing a quality system that will support the production and delivery of quality components and raw materials utilized in our products, has published this manual to aid our supply base in their efforts toward developing, producing and providing quality components and raw materials. The basis of this Supplier Quality Manual is the latest ISO/TS 16949 Quality Management Systems Manual.


This procedure is applicable to all HAVS Operations and all* suppliers of components and raw material to HAVS.

*NOTE: Natural Rubber sources are approved and maintained by HAVS’ parent company, Hutchinson.


Application of, and adherence to, this procedure is the responsibility of the applicable suppliers, the HAVS SQE’s, Buyers, Project Team Leaders and Quality Managers

All suppliers are required to achieve compliance to either ISO-9001 or TS-16949. A Copy of this 3rd party certification by must be sent to the HAVS SQE. If a supplier has not achieved full certification to either ISO 9001 or ISO-TS 16949, they must show the SQE a documented system meeting the intent of these standards. HAVS reserves the right to request copies of compliance audits and the corrective action plans for review.

Suppliers are required to utilize this document as the standard for developing their own internal systems and it is against this standard that all suppliers will be assessed.

Supplier certifications will be tracked by the SQE using Form P-0310A.


HAVS: The authorized acronym for Hutchinson Antivibration Systems, Inc., the Automotive Anti-Vibration and Noise Reduction Systems division of Hutchinson North America (HNA).
SQE: Supplier Quality Engineer
IMDS: International Material Data System. A collective, computer-based material data system used in the automotive industry to manage environmentally relevant aspects of the different parts used in vehicles. This system also provides the ability to reconstruct the complete material flow.
ISO/TS 16949: International Organization for Standardization Technical Specification. The aim of the specification is the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. It is based on the ISO 9001 Standard and the previous automotive standards of North America and Western Europe which existed prior to the introduction of ISO/TS 16949.

ISO 9000:

International Organization for Standardization. The ISO 9000 standard deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfill.
ISO/IEC 17025 International Organization for Standardization / International Electrotechnical Commission. The ISO/IEC 17025 deals with the general requirements for the competence of testing and calibration laboratories
A2LA: The American Association for Laboratory Accreditation
AIAG: Automotive Industry Action Group
PPAP: Production Part Approval Process. Reference the AIAG Production Part Approval Process Manual.

A Process Capability Index that Estimates what the process is capable of producing, considering that the process mean may not be centered between the specification limits. Reference the AIAG Statistical Process Control Manual.

PSW: Part Submission Warrant. Reference the AIAG Production Part Approval Process Manual.
R&R Repeatability and Reproducibility. Reference the AIAG Measurement System Analysis Manual.

Process Failure Mode and Effects Analysis. Reference the AIAG Potential Failure Mode and Effects Analysis Manual


Advanced Product Quality Planning. Reference the AIAG Advanced Product Quality Planning and Control Plan Manual

VA/VE: Value Added / Value Engineering. A systematic method to improve the "value" of goods or products and services by using an examination of function. Value, as defined, is the ratio of function to cost. Value can therefore be increased by either improving the function or reducing the cost.
SAS: Self Assessment Survey
RFQ: Request for Quotation
ECO: Engineering Change Order
MCN: Material Complaint Notice
WIP: Work In Progress
RPN: Risk Priority Number. Reference the AIAG Potential Failure Mode and Effects Analysis Manual
PPM: Parts per Million
HSE: Health, Safety & Environment


Quality Manufacturing System Requirements

Drawings and Specifications

It is the supplier's responsibility to ensure that copies of all applicable drawings and specifications are available and are fully understood by those persons in the supplier's organization directly responsible for assuring compliance with the stated requirements. If copies are not in the supplier's possession, or when clarification and/or interpretation are required, it is the supplier's responsibility to obtain the necessary information through the Purchasing Department of HAVS.

Design and Process Change Control

Suppliers must have written authorization from the HAVS Purchasing Department Buyer prior to incorporating any changes into their product or processes on any part furnished to HAVS. Shipments incorporating such changes shall not be made until authorized by the HAVS SQE. Suppliers are required to maintain control records documenting the effectivity dates and/or serial numbers of all engineering and process changes. The control system must ensure removal of obsolete product and information from all points of use and provide for identification and disposition of affected product.

The supplier’s change control records are to be available for review by HAVS representatives.

Lot Control

Suppliers are required to have lot identification control procedures in place to identify product from receipt of raw material through their internal processes on to shipment of finished product. In addition; where applicable, HAVS requires all new components to have a means of lot identification designed into the part (method & style to be determined by the supplier & approved by HAVS at the Pre-Source Meeting).

Paulstra ProductsCertification to Federal Regulations

If the product provided is affected by regulations such as the Federal Motor Vehicle Safety Standards published under Public Law, the supplier is required to certify compliance of the product with such standards prior to initial production shipments and as required thereafter.  The written certification, with supporting test data, shall be directed to the Quality Assurance Department Quality Manager, HAVS, and is in addition to original compliance documentation.

Suppliers are responsible for insuring that all materials and processes used in the manufacturing and sale of products to HAVS are in compliance with all Federal, State & Local requirements regarding environmental, toxic and hazardous waste, mechanical, electrical and electromagnetic devices. This applies in the country of manufacture and sale.

Suppliers are required to upload all pertinent information relating to the material used in their product into the IMDS website 30 days prior to PPAP. HAVS site code is 2658.

Qualification of Personnel

The supplier's system shall provide for the qualification of personnel performing critical inspection and production operations. Operator training records are to be made available upon request by HAVS representatives.

Measurement and Test Equipment

The supplier shall provide for inspection and test facilities and equipment for measurement of their product's conformance to specifications.  All measuring and test equipment, including production tools and fixtures used as a medium of inspection, shall be checked prior to use, or at established intervals, to assure continued accuracy. Calibration shall be in accordance with recognized measurement standards. Control records are to be maintained, listing location, date, and results of last inspection and date of next scheduled inspection. These records shall be available for review by HAVS representatives.

Inspection and Test Control Procedure

During the course of procurement and production, the supplier's inspection and testing, including periodic layout and laboratory testing must be documented; and the frequency must be adequate to assure continuous control in consistently providing products that conform to specifications.

The supplier's system shall provide for material identification to control and to prevent the use or shipment of materials, which do not conform to specifications. Non-conforming material must be identified and removed promptly from normal production channels.

Sampling Inspection

The capability of a process must be proved before in-process or lot sampling is used in lieu of 100% inspection as the basis for final acceptance of product. Acceptance of product by any sampling plan does not relieve the supplier of the responsibility that each part meets specifications.

Product Protection, Preservation and labeling requirements.

HAVS is committed to achieving optimal material flow throughout the supply chain.

In terms of packaging, this includes selecting containers that minimize inventory levels, packaging waste, and non-value added motions for our direct line operators. It is with this goal in mind that HAVS has established packaging guidelines to assist suppliers in selecting packaging for product shipped to HAVS or its customers.

Paulstra ProductsIt is the supplier’s responsibility to ensure product quality to HAVS and/or its customer’s point of use. When applicable, the packaging system shall also include storage provisions for product subject to limited shelf life.

Suppliers are required to establish contact with the HAVS Project Team Leader as early in the program as possible in order to discuss their respective parts packaging requirements, which must be determined and agreed upon as part of the PPAP (reference Form P-0119A). Any exceptions to this requirement must be in written form from the Project Team Leader. Failure to do so can result in rejection of the shipment, issuance of an MCN, or repackaging of the product at the supplier’s expense. In the event that returnable packaging is not used, the non-returnable container shall not exceed 2,000 pounds gross weight and 42” wide x 48” deep x 35” high.

All pallet boxes (1 large corrugated box on a pallet) must be attached to the pallet using nails or staples. Other attachment methods such as stretch wrap or banding is not an acceptable method for attaching a pallet box to a pallet. Failure to secure a pallet box to the pallet will result in an MCN because it poses a safety issue to HAVS employees.

The container selected must have a 4-way entry skid. It is the supplier’s responsibility to have adequate back up packaging available if returnable containers are not available. These back up containers must maintain the standard pack quantity and must not exceed the dimensions of the returnable.

HAVS does not accept the use of steel banding due to potential safety issues. Use of steel banding requires written approval from a HAVS SQE.

Whenever HAVS returnable containers are to be used, they are to be used solely for finished goods. Use of these containers for WIP will be viewed as a violation of the standard and will result in the issuance of a Material Complaint Notice.

Each container must have a barcode label compliant with HAVS Supplier Label Identification Standards (Procedure P 0300). In the case of a pallet containing multiple small containers, each individual container is to have its own barcode label while the pallet must have a Master Label attached. Shipment of multiple part numbers on the same skid, or in the same box, is strictly forbidden.

Packing slips are required to contain all of the above information, as noted.

PPAP Requirements

HAVS requires its suppliers to submit PPAP and representative production samples (commercial products will be treated as an exception) to the HAVS SQE. This initial PPAP and sample submission is to be filed in accordance AIAG PPAP Level 3 submission requirements along with HAVS specific requirements requested by the HAVS SQE.

The Supplier is required, in addition to the initial PPAP, to maintain an annual validation of their product throughout the active production life of the product. The Annual Validation shall be due on the anniversary of the initial PPAP and shall include the following: dimensional, physical test results, and material certifications.  Failure to maintain the required documentation will result in the issuance of an MCN. Annual PPAP must be readily available upon HAVS request.

Conditions Requiring PPAP Approval

Samples produced from production tooling shall be submitted to the HAVS SQE at 460 Fuller Ave, NE, Grand Rapids MI 49503 for PPAP Approval, in accordance with the methodology of Section II of the AIAG PPAP Manual.

In the event that non-production intent tooling or operations are required to meet production schedules, the supplier shall note this information on the applicable documents with the initial samples and shall submit a second sample and revised documents upon completion of production tooling. Written authorization (Interim approval) must be requested & received from the HAVS SQE, before any parts are produced, using tooling or processes that deviate from stated & accepted standards.

Sample Inspection and Test

Sample product inspection and testing shall be completed per the PPAP Procedure in accordance to the blueprint and the designated specifications and documented on the HAVS Pre-source Agreement. In the event that a supplier is incapable of performing said testing and / or dimensional verification in-house, suppliers and / or sub-suppliers are responsible for having these services performed by an accredited (ISO/IEC 17025) or national equivalent A2LA accredited outside source.

A copy of the lab’s accreditation certificate must be included in the PPAP submission package.

Samples Required: Quantity and Type

The number of samples required and the date of the delivery will be established in the HAVS Pre-source Agreement – Form P-0310E. (See Form P-0310B – ECO Notice for Suppliers – for PPAP due date and quantity required).

Any costs for PPAP samples or the Annual Validation Process shall be included in the quoted production piece price.

Dimensional and Appearance Sample

The Supplier will provide a minimum six piece sample which must include samples from each cavity, station, or fixture intended for production and which have been measured for the dimensional reports. These parts will be identified along with the PPAP Report. The Blueprint and the Dimensional Report must be numbered with respect to each item.

Laboratory Samples

The supplier must be able to provide prepared sections, x-ray films of castings, forgings, or weldments, and test data from certified labs for heat-treated or plated parts used to prove product integrity and compliance with the customer specification. Layout samples are to be individually labeled, tagged or marked to identify them with associated reports.

S.P.C. Requirements

Significant characteristics will be determined at the time of the HAVS Pre-source Agreement and will consist of two types:

ADiamond: PAnotation requires capability analysis generated from 100 pcs. selected from a minimum 300 pc. lot, proven capable to an initial CpK > 1.67. Capability to > 1.33 CpK must be maintained throughout the life of the product.

ADiamond: PA notation requires either a part specific or certified generic (pin, plug, etc.) attribute gage.

Gage R & R studies, both variable and attribute, are required for all inspection gages identified in the control plan and used for part acceptance. In addition, a copy of the gage drawing and certification/layout for part specific attribute gages must be included in the PPAP package.

All significant characteristics must be noted in the supplier’s control plan.


An AIAG compliant PPAP Report Form is to be used by the supplier to report their inspection and test results, reporting actual measurements found (including all Basic and Reference dimensions). All measurements must be reported in metric values. The report must identify any results showing non-conformance to specification and be signed by a responsible supplier representative. All out of tolerance conditions must be noted on the PSW.

Paulstra ProductsAlso required as part of the PPAP documentation is a capacity study. This study is to be reported using the final end customer capacity document (direction noted on HAVS Pre-source Agreement) and the process must reflect the supplier’s actual available capacity as well as meeting or exceeding the customer daily requirement and supplier Quoted Tooling Capacity of their quote.

Sample Identification and Shipping Instruction

The sample parts and reports are to be packaged in non-returnable corrugated containers (not HAVS returnable containers) and shipped to the HAVS Purchasing Department at 460 Fuller Ave., Grand Rapids, MI 49503.

The container is to be clearly marked "PPAP Sample" and labeled with the supplier's name, the HAVS part number, the drawing revision letter, and the purchase order number on all 4 sides of the container. No additional product is to be shipped prior to PPAP approval without written request from the HAVS Purchasing Department Buyer.

PPAP Approval Process

The Supplier will be notified of the acceptance or non-acceptance of the PPAP submittal by the HAVS SQE. The Status may be Approved, Provisional, or Rejected. Anything other than an approved PPAP will require a new submission upon correction of the product. (For Print corrections only, a new Warrant will be required).

Payment for Tooling

HAVS requires all suppliers to provide the capitol equipment needed to produce, prototype, test, and manufacture components. HAVS shall only pay for special tooling that comes in direct contact with the product being produced and whose life is limited to the production and service life of the component.

Tooling invoices will be paid only after HAVS Product Engineering Project Team Leader, and the HAVS SQE approve supplier's PPAP submission and tooling prints have been received. Electronic copies of the tooling and gage prints must be submitted to the HAVS SQE at time of PPAP.

Compliance with Requirements

Unless otherwise specified in the purchase order, the supplier is required to comply fully with all initial sample requirements defined in the PPAP Procedure Level 3 submission and any additional information requested by the Customer. Permission to deviate may only be granted in writing, through the Purchasing Department SQE.

NOTE: PPAP Approvals are contingent upon a successful On-site Capacity Verification/Run-At-Rate (Form P-0310G or OEM Specific Form), conducted in the presence of the HAVS SQE or an authorized designate of HAVS.

Part Certification

Beginning at initial PPAP run and continuing on for a period of time defined by HAVSat the time of the HAVS Award Letter (Form P-0310C), suppliers are required to implement and maintain an extraordinary launch process on their product.

The intent of this process is to ensure that no defective product enters into HAVS’ system. Suppliers are to maintain detailed inspection records and have them available for review upon request. Any defective product found during this containment period requires a documented corrective action. At the end of the required containment period, the supplier must have available for review all records relating to this activity. Upon supplier review of these records, HAVS SQE must be notified that product has been released from the containment requirement or that the containment period has been extended.

It is the intent that product received at HAVS will not be inspected on a routine basis.

Any non-conforming material discovered in process in the manufacturing stage will be contained and the Quality Manager / SQE shall issue a Material Complaint Notice (MCN) Form 0125A & Form 0125B. At that time, product must continue to be certified until the noted Corrective Action is in place and has been verified.

Non-Conformance to Specifications

Supplier Actions Required

Paulstra ProductsWhen a non-conformance is detected, the supplier must determine the extent of the problem and take prompt action or correct the condition and prevent the shipment of all non-conforming material.

The Supplier must immediately notify the HAVS SQE of any suspected quality problems in shipments already released, and the corrective action being taken to eliminate the condition in future shipments. If the problem cannot be corrected immediately, shipments must be held, pending specific instructions (or deviation authority) from the SQE at;HAVS.

When correction of non-conforming material involves special salvage operations, the supplier must obtain prior HAVS SQE approval. Submit samples when required, to Product Engineering Project Team Leader through the Purchasing Department SQE.

Communication Procedures

Notification by Supplier of Defective Product

A supplier’s communication notifying HAVS of non-conforming conditions, or requesting disposition or deviation approval, shall be directed through the SQE to the Quality Assurance Department Quality Manager for the receiving HAVS location. Contacts by telephone must be confirmed promptly by letter or e-mail. The material involved must be retained by the supplier, pending receipt of specific instructions from the HAVS SQE.

The supplier is to provide the following information when notifying HAVS of non-conformance to specification. The supplier must:

[a] Identify the HAVS part number and quantity of materials involved.
[b] Provide lot or batch number or other material or product identification for traceability purposes.

Describe the discrepancy, cause, and the planned corrective action.

[d] Describe the requested or proposed disposition along with authorization numbers if applicable.
[e] Provide the date that certified product will be delivered to HAVS.

Raw product identified as defective by the Supplier, and replaced with certified product before it is needed, will not be counted against the Suppliers’ PPM rating.

HAVS Rejection of Product

If product is rejected for use at a receiving HAVS location, that plant’s Quality Manager will notify the suppliers’ Quality Department by telephone and/or email. The HAVS Quality Manager will be responsible to issue a Material Complaint Notice to the Supplier and will copy the HAVS SQE.

The Supplier must respond as quickly as possible within maximum of 24 hours with their immediate containment plan.

If there is a potential of suspect rejectable product in a HAVS facility other than the one in which the rejected material was found, it is the responsibility of the originating site Quality Manager to notify the Quality Manager of the alternate site of the potential for the suspect rejectable product. It is the responsibility of the alternate site’s Quality Manager to initiate a quarantine of the suspect product and initiate a sort at their site.

The Supplier must also initiate containment action for all suspect material in their facility upon receipt of notification of a rejection and provide for identified certified shipments until the resolution is complete.

HAVS will initiate the containment in its facilities of all product affected by the defect. Suppliers will be provided a list of HAVS approved inspection companies along with a list of all components or finished product affected by the quality issue by the Quality Manager / SQE. In cases of product return, suppliers are responsible to coordinate with the HAVS Planning and Logistics team Supply Chain Manager to coordinate the activity.

Any expenses incurred (scrap parts, customer and HAVS plant charges, expedited freight, etc.) as a result of a supplier quality issue will be the responsibility of the supplier and will be added to a minimum administrative charge of $750.00 per occurrence.

In the event that inspection needs to be performed by the using HAVS facility in order to maintain production or meet customer shipments, HAVS will sort, utilizing HAVS personnel at the rate of $50/hour.

The HAVS Quality Manager and / or SQE will notify the supplier at the end of the containment period with the final amount of defective product found. The Supplier is to provide disposition, either scrap at HAVS or return to the Supplier and any applicable authorization numbers. Only product that is in a raw, unprocessed state may be returned to the Supplier.

The supplier must respond within 15 days with a defined, permanent corrective action. Failure to respond to HAVS timing requirement (initial 24 hour and 15 day final) may result in another MCN for poor response.

Repeat quality issues resulting from the supplier’s failure to implement robust error-proofing methods into their processes will result in the supplier being placed on Level 2 third party containment.

When notified by the HAVS SQE that they are being placed on Level 2 containment, the supplier is to contract the services of a certified inspection company. The supplier is to provide the HAVS SQE with contact information from the chosen 3rd party.

A kickoff meeting is required to review the requirements of the containment activity and determine the exit criteria. Exit criteria at a minimum must include incorporation of error-proofing or detection into the process, validation (both initial and ongoing), update of all applicable documentation (work instructions, control plan, PFMEA, etc.), and records of inspection using the revised process. Upon review of the appropriate documentation, the HAVS SQE will then issue a letter ending the containment activity. Suppliers will be responsible for all costs involved in this activity.

Late/missed deliveries

Any supplier responsible missed or late shipments will be addressed utilizing the above MCN process. All costs incurred will be passed on to the supplier along with a $750.00 administration fee via the MCN debit process.

Advanced Product Quality Planning (APQP)

HAVS and its suppliers are required to commit to and to utilize the Advanced Product Quality Planning practices outlined in the AIAG Advanced Product Quality Planning Manual (including use of the AIAG A1 through A8 APQP Checklists at a minimum). Suppliers are expected to participate in APQP activities at HAVS when requested by HAVS. It is further expected where possible that the supplier request their subcontractors to utilize the APQP process in an effort to support their own development activities.

HAVS may request at any time during the development stage to review the supplier’s APQP process and documentation. Other items may be requested through the HAVS SQE should it be deemed necessary by the Development Team at HAVS.

HAVS may identify selected suppliers and/or components as being “High Impact”. As “high impact”, a supplier will be subjected to a more intensified review of their processes and documentation than would non-high impact suppliers. At a minimum, “high impact” suppliers’ performance will be reviewed quarterly by the HAVS Purchasing Manager and the SQE to determine if their performance warrants a meeting at HAVS with the supplier’s management team. Continued poor performance could result in the supplier being removed from the bid list.

A supplier or product may be selected as being “high impact” for reasons including, but not limited to the following:

  • The supplier is new to HAVS.
  • The product or supplier will utilize technology that is not part of the supplier’s standard process/product line.
  • The supplier has experienced quality on similar parts or is experiencing poor delivery performance.
  • The product supplied to HAVS will be “pass-through.”
  • The product supplied to HAVS is deemed extremely critical to the form, fit, and function of the finished product.

System Survey Evaluation

HAVS, at its discretion will perform periodic system reviews to evaluate the supplier’s performance to quality assurance specifications defined in this manual. Part of this review will be an Annual Self-Assessment by the supplier utilizing the HAVS Supplier Assessment (Form 0301A – See WI 0301).

Paulstra ProcessThe HAVS Buyer or SQE is responsible for initiating the survey

New Supplier

Suppliers to HAVS must submit to the SQE and maintain current ISO-TS 16949 or ISO 9000:2000 or ISO 9000:2005 certification. New suppliers may be surveyed by HAVS representatives of the Purchasing Department, Engineering and Quality Assurance Department prior to placements of orders for significant quantities of production or service material, or for any tooling which may be involved.

Method of Supplier Survey & Evaluation

A representative from the HAVS Quality Department may conduct an audit of the supplier’s quality system utilizing the HAVS Supplier Assessment (Form 0301A – See WI 0301).

Suppliers will also be required to respond to several informational documents (see Form P-0310F). These reports will be used to determine the engineering, manufacturing capabilities of the potential supplier. The Purchasing Buyer will conduct a new supplier review meeting along with the HAVS Quality Manager or SQE and the Engineering Project Team Leader to review the selection criteria. The Purchasing Buyer will have the final approval of who will be introduced into HAVS’ supply base.

Other activities that suppliers to HAVS are expected to implement in their facilities are Layered Process Audits, Quality Stand-Down, Internal ISO/TS audits, PFMEA review / RPN reduction activity. HAVS reserves the right to ask for evidence of this activity at any time.

Current Suppliers

Surveys to establish capability of current suppliers may be initiated by the Buyer prior to placement of new business, depending on current quality performance reports; or when a new order is for product that differs significantly from the material or product previously purchased from the supplier.

Quarterly Vendor Evaluation Report

HAVS Supplier Rating System – Based on 100 points – Quality, Delivery, and Responsiveness. Supplier (vendor) safety must be reported to HAVS SQE on a quarterly basis.

Summarized results of the quarterly Vendor Evaluation report will be provided to the HAVS Purchasing Buyer who will schedule meetings with suppliers who do not meet the minimum criteria require to achieve an acceptable score as defined in the following:

Delivery – 50 points

On-Time Delivery x 50 = Total Delivery Points


MCN 25 points minus 5 points for each MCN issued during the quarter. Minimum of 0 pts.
PPM 10 points available and awarded based on the following scale:
  10 points for 0 PPM
  9 points for 1-19 PPM
  8 points for 20-29 PPM
  7 points for 30-39 PPM
  6 points for 40-49 PPM
  5 points for 50-59 PPM
  4 points for 60-69 PPM
  3 points for 70-79 PPM
  2 points for 80-89 PPM
  1 point for 90-99 PPM
  0 point for >= 100 PPM
Responsiveness 10 points available minus 1 point for every day late in response to MCN
(24 hour and final 15 day response)
Supplier Self
Assessment Survey
5 points for completed SAS survey within the last 24 months.

VA/VE - 5 bonus points for implemented VA/VE within past 12 months

Safety - Lost time incidents / total number of employees (salary and hourly)

Examples of Supplier Rating System


On Time
Delivery %

On Time
Delivery Pts

# MCNs

# MCN Pts



-ness Pts




ABC Company 95% 47.5 1 20 35 7 10 5 0 89.5
DEF Company 100% 50 0 25 0 10 10 5 0 100
GHI Company 65% 32.5 0 25 0 10 10 5 0 82.5
JKL Company 90% 45 2 15 50 5 8 5 0 78

Rating Requirements and Actions

HAVS requires all suppliers to maintain an Overall Rating of 75 for each quarter. If a Supplier falls below 75 for two consecutive quarters, the Purchasing Department Buyer of HAVS will require a Business Review with the supplier, at which time the supplier must provide a written, detailed, corrective action plan.

Failure to achieve an aggregate score of 70 or greater in three consecutive quarters will result in the supplier being placed on the no-quote list by the Buyer. The supplier must then achieve and an aggregate score of 75 or greater in the following quarter to be reinstated to the quote list by the Buyer.

Prototype Supplier Requirements

Prototype suppliers are not required to be ISO-9001 or TS-16949 compliant. Parts are to be supplied as agreed to per Form 302A – Prototype RFQ.

Part Identification

Prototype parts must be identified with part number and revision level. Deviation of this requirement must be specifically requested and approved by the engineering Project Team Leader using Form P-0310D.

Material Certification

Material analysis or certification must be maintained and available upon request.

Dimensional Verification

Full dimensional layouts of hard parts are required. Full dimensional layout of tooling is required for soft parts. Deviation of this requirement must be specifically requested and approved by engineering Project Team Leader using Form P-310D.

Control of Inventory

Excess inventory beyond the order quantity must be clearly identified (per 5.7.1). The HAVS Engineering Project Team Leader should be involved in disposition of parts.


Additional and/or setup parts must be requested above the quantity quoted for plating or coating.


Completed copies of Form P-0310A – Supplier Certification Status will be retained in S:\GR\Data\Operations\Quality\Supplier Quality Certificates and maintained by the SQE.

Completed copies of Form P-310B – ECO Notice for Sub-Suppliers will be retained in the Purchasing Department part files by the Buyer for the life of the part + service + 1 year.

Completed copies of Form P-310C –HAVS Award Letter will be retained in the Purchasing Department part files by the Buyer for the life of the part + service + 1 year.

Completed copies of Form P-310D – Prototype Deviation From RFQ Requirements will be retained Engineering Program Binder by the Project Team Leader for the life of the part + service + 1 year.

Completed copies of Form P-310E – HAVS Supplier Pre-Production Review will be retained in the Purchasing Department part files by the Buyer for the life of the part + service + 1 year.

Completed copies of Form P-310F – HAVS Purchasing Suppler Profile will be retained in S:\GR\Data\Supply Chain\20## Negotiation Documents by the Buyer for the life of the part + service + 1 year.

Completed copies of Form 301A – Supplier Assessment Survey will be retained according to the record retention requirements of WI 320.

Completed annual copies of Form P 310G – HAVS Capacity Verification will be retained on the HAVS Intranet in S:\GR\Data\Operations\Quality\PPAPs\Supplier PPAPs by the SQE for the life of the part + service + 1 year.


HAVS Intranet Access
HSE Policies and Procedures Binder – Grand Rapids
HSE Policies and Procedures Binder – Cadillac


Form P-310A – HAVS Approved Suppliers
Form P-310B – ECO Notice for Sub-Suppliers
Form P-310C – HAVS Award Letter
Form P-310D – Prototype Deviation From RFQ Requirements
Form P-310E – HAVS Supplier Pre-Production Review
Form P-310F – HAVS Purchasing Suppler Profile
Form P-310G– HAVS Capacity Verification
Form P-119A – Supplier PPAP Requirements
Form 125A – MCN - Global 8-D
Form 125B – Material Complaint Breakdown
Form 301A – Supplier Assessment Survey
Form 302A – Prototype RFQ
P 300 – HAVS Barcode Labeling Standard


Procedure Revisions



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